- Editable draft
- The Help → Report a Problem… window opens an editable mail draft to support@utuvo.app. Subject, body and a short header block are prefilled; you can edit, append, or delete anything before sending.
- Prefilled runtime fields
- The prefilled draft includes the user-editable prompts (what happened, what was expected, steps to reproduce, and frequency), together with the runtime fields: the app or product name, version/build, macOS, architecture, language, and a newly generated report UUID for each report. Nothing else is filled in.
- Mail app does not open
- If the mail app refuses to open, the app copies a decoded draft to the clipboard so you can paste it into any mail client yourself.
- Clipboard write also fails
- If the clipboard write also fails, the app shows the full manual content, the support address and a note that no automatic upload was attempted.
- What UTUVO never includes
- UTUVO never attaches or uploads logs automatically. The report contains no licence key, customer ID, machine ID, recent files, user paths, previous clipboard contents, session tokens or signed URLs.